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Customer Relations Specialist

October 25, 2017 - January 29, 2018
Location:Shillington, PA
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Employer:Berkshire Systems Group, Inc.
Description:

BSGI is a locally-owned industry leader in fire, security & communications integration. We are seeking an experienced Customer Relations Specialist to perform sales & service support functions based from our headquarters in Reading, PA. We offer a competitive benefit package and salary commensurate with experience.

 

Duties:

The essential duties and responsibilities include, but are not limited to, the following:

  • Runs a variety of reports for annual updates, renewal contracts, etc.
  • Initiating & following up with prospective customers to sell or resolve problems, answer questions and correspondence, and completes internal documentation.
  • Prepares quotes & warranty explanations by collecting, analyzing, and summarizing sales information.
  • Provides world-class customer service: quotes, prepares proposals, maintains customer accounts, arranges payment terms & billing frequency
  • Contacts customers to sell & solicit new business within the market area.
  • Provides admnistrative assistance & support to the operations department
  • Other duties as assigned.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made ot enable individuals with disabilities to perform the essential functions.

  • 2+ years' in a customer service call center and/or a field support setting
  • Or 2+ years' sales experience in a supporting role
  • Demonstrate an intermediate level of proficiency in MS Office or Google Suite, internet
  • 1-2 years' experience in the use of standard office equipment (fax, copier, computer)
  • High school diploma, GED, and/or Business Occupational Certificate from an accredited institution required.
  • Associate's degree in Business preferred.
  • Experience in the electronics or engineering industry preferred.


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