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Operations Manager, Benefits

February 15, 2017 - March 30, 2017
Location:Wyomissing, PA
Employment Type:Full Time
Employer:Power Kunkle Benefits Consulting, LLC


Power Kunkle Benefits Consulting is a well established Employee Benefits agency committed to providing the highest level of proactive and responsive client services. We place a strong emphasis on hiring only the most qualified individuals who share the same commitment of being a resource and advocate for each and every client.

We are seeking a candidate who is a strong leader to fill our position of Operations Managers for our employee benefits division.The successful candidate will have a thorough and working knowledge of employee benefits. Responsibilities will consist of ensuring operational excellence and providing leadership and direction for the client service team to include planning, direction and coordinating activities.The Operations Manager will be responsible for improving the performance, productivity, efficiency and profitability of departmental and organizational operations.


  • Responsible to lead and manage benefits staff. Monitor and evaluate performance. Delegate tasks and accountability.

  • Develop, recommend, implement and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.

  • Coordinate, manage and monitor activities with other internal departments, as required, to meet client needs.  

  • Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.

  • Monitor work load and implement work reallocation strategies where appropriate.

  • Maintains a working knowledge of benefit products, benefit compliance and regulatory changes.

  • Ensure that staff is effectively trained, mentored and performance is managed according to company standards.

  • Interacts with co-workers, clients, and vendor partners in a professional, friendly, tactful, and cooperative manner.

  • Manage, monitor and assist with maintaining the agency database programs.

  • Responsible for referring to PK Wellness and HR Consulting divisions as appropriate.


  • Bachelor’s degree preferred.

  • 5+ years benefits experience; management experience preferred.

  • Strong leadership skills a must.

  • Solid communication skills, both written and oral.

  • Excellent analytical, organizational and problem solving skills.

  • Have a thorough understanding of Employee Benefits.

  • Understand and implement processes and procedures.

  • Business acumen, strategic thinker with the ability to make sound decisions for the business.

  • HRIS/CRM experience.
  • Strong background with Microsoft Office Suite.


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