Guest Services Representative
|February 24, 2017 - June 30, 2017|
|Benefits:||Benefit perks for Part-time employees!|
|Employment Type:||Part Time|
|Employer:||Body Zone Sports & Wellness Complex|
Our Guest Services Department has evenings and weekend shifts. Read on!
Body Zone Sports and Wellness Complex delivers a unique and complete sports and wellness experience for the entire family. There’s simply nothing like it in Berks or surrounding counties.
Our 160,000 sq. ft. facility in Wyomissing, PA houses two NHL-size ice rinks, two Sprint turf synthetic grass sports fields, a basketball/volleyball court, state-of-the-art wellness and aquatic centers and a suspended running track.
We have an immediate need for guest service representatives available weeknights and every weekend - this is not a temporary position: hours may vary. Must be able to provide excellent customer service with in-depth knowledge of company products and programs. The ideal candidates will be mature, reliable, be self-motivated with the ability to work independently and willing to enthusiastically address customer concerns with compassion. Excellent written and oral communication skills are a must. Reports to Director of Guest Services.
Stand and greet customers with a smile
Answer incoming calls with proper greeting
Handle cash/credit transactions
Register customers in programs
Maintain knowledge of all building-wide activities
Basic use of office equipment
Ensure excellent customer experience
Perform other related duties as assigned
Essential skills and experience:
Time management: the ability to organize and manage multiple priorities
Excellent interpersonal, written and oral communication skills
Enthusiastic, reliable team player
Passion for hospitality
Commitment to company values
Basic computer proficiency
Basic Math skills
- High School diploma or equivalent with 2 years of customer service experience
- Experience with Microsoft Word and Excel preferred