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Guest Services Representative

February 24, 2017 - March 30, 2017
Location:Wyomissing, PA
Exempt/Non-Exempt:Non-Exempt
Benefits:Benefit perks for Part-time employees!
Employment Type:Part Time
Employer:Body Zone Sports & Wellness Complex
Description:

Our Guest Services Department has evenings and weekend shifts. Read on!

Body Zone Sports and Wellness Complex delivers a unique and complete sports and wellness experience for the entire family. There’s simply nothing like it in Berks or surrounding counties.

Our 160,000 sq. ft. facility in Wyomissing, PA houses two NHL-size ice rinks, two Sprint turf synthetic grass sports fields, a basketball/volleyball court, state-of-the-art wellness and aquatic centers and a suspended running track.

We have an immediate need for guest service representatives available weeknights and every weekend (hours may vary) to provide excellent customer service with in-depth knowledge of company products and programs. The ideal candidates will be mature, reliable, be self-motivated with the ability to work independently and willing to enthusiastically address customer concerns with compassion.  Excellent written and oral communication skills are a must.  Reports to Director of Guest Services.  

 

Duties:

Responsibilities:

  • Stand and greet customers with a smile

  • Answer incoming calls with proper greeting

  • Handle cash/credit transactions

  • Register customers in programs

  • Maintain knowledge of all building-wide activities

  • Basic use of office equipment

  • Ensure excellent customer experience

  • Perform other related duties as assigned

Qualifications:

Essential skills and experience:

  • Time management: the ability to organize and manage multiple priorities

  • Excellent interpersonal, written and oral communication skills

  • Enthusiastic, reliable team player

  • Passion for hospitality

  • Commitment to company values

  • Basic computer proficiency

  • Basic Math skills

  • High School diploma or equivalent with 2 years of customer service experience
  • Experience with Microsoft Word and Excel preferred


Click to Apply 

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