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Guest Services Representative

September 11, 2018 - September 14, 2018
Location:Wyomissing, PA
Benefits:Benefit perks for Part-time employees!
Employment Type:Part Time
Employer:Body Zone Sports & Wellness Complex

Our Guest Services Department has days, evenings and weekend shifts. Read on!

Body Zone Sports and Wellness Complex delivers a unique and complete sports and wellness experience for the entire family. There’s simply nothing like it in Berks or surrounding counties.

Our 160,000 sq. ft. facility in Wyomissing, PA houses two NHL-size ice rinks, two Sprint turf synthetic grass sports fields, a basketball/volleyball court, state-of-the-art wellness and aquatic centers and a suspended running track.

We have an immediate need for guest service representatives available Monday-Friday 1:00p.m. - 5:00p.m. shift and occasional weekend availability. Must be able to provide excellent customer service with in-depth knowledge of company products and programs. The ideal candidates will be mature, reliable, be self-motivated with the ability to work independently and willing to enthusiastically address customer concerns with compassion.  Excellent written and oral communication skills are a must.    




  • Stand and greet customers with a smile

  • Answer incoming calls with proper greeting

  • Handle cash/credit transactions

  • Register customers in programs

  • Maintain knowledge of all building-wide activities

  • Basic use of office equipment

  • Ensure excellent customer experience

  • Perform other related duties as assigned


Essential skills and experience:

  • Time management: the ability to organize and manage multiple priorities

  • Excellent interpersonal, written and oral communication skills

  • Enthusiastic, reliable team player

  • Passion for hospitality

  • Commitment to company values

  • Basic computer proficiency

  • Basic Math skills

  • High School diploma or equivalent with 2 years of customer service experience
  • Experience with Microsoft Word and Excel preferred

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